Teragrid · Agentic. Galactic. AI · AITG Sdn Bhd
For Cities · Councils · Government Agencies

AI for Cities & Councils

A helpful assistant for every citizen.

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Imagine a friendly counter clerk who never sleeps. A citizen asks a question in their own language — about a permit, a bill, or a service — and gets a clear answer right away. If it is complicated, the AI politely connects them to a real person. That is what we build for cities.

ISO 37122 Aligned Penang HQ · MY 10+ Systems Integrated Audit-Ready

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City Services Covered

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Departments Connected

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Languages Spoken

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Data Stored in MY

What We Build for Cities

>Three things that help citizens every day.

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A City AI Roadmap

We help councils plan how to use AI wisely — which services to start with, what it costs, and how to roll it out step by step.

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A Friendly Citizen Assistant

A chatbot on the city website that answers common questions in Bahasa Malaysia, English, or Chinese — and knows when to pass you to a real officer.

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One Place for All Services

We connect the different departments behind the scenes, so citizens get the right answer without being sent around in circles.

Why Safety Matters

>Citizens trust you. We protect that.

Public services are different from business tools. People cannot choose to skip the system, and they trust the council with their information. So we build every city system to be safe from day one.

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Built to Malaysian standardsEvery system follows the official smart city framework and Malaysian rules — not a foreign copy-paste.
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Data stays in MalaysiaCitizen information is stored and processed in Malaysia. Nothing is sent overseas.
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Every action is recordedThe system keeps a clear log of what happened, so any question can be answered and any mistake found quickly.
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A human is always thereThe AI never replaces real people. For anything serious, it hands over to a trained officer.